How we do things
1 Β· We name the exact material
Not "safe", not "premium". The actual grade β food-grade silicone, OEKO-TEX Class I cotton β written on every product page, along with what isn't in it.
2 Β· Tested to the standard that applies, with the number
Teethers to IS 9873, fabrics to OEKO-TEX Standard 100. The licence number is on the product page so you can verify it on the public register without asking us.
3 Β· Where we don't hold a certificate, we say so
Our safety page lists what we haven't tested yet alongside what we have. If a certificate lapses, it comes off the site the day it lapses β not the day someone notices.
4 Β· Something wrong? You're emailing a person
Send a photo and your order number. We replace it, opened or not. And if it looks like a batch problem rather than a one-off, we check the rest of that batch and contact everyone who bought it.
